Frequently Asked Questions

Where will your dog stay?

We match each dog to the best suite based on their personality, age, size, and sociability—no extra cost. Our two buildings offer tailored environments: one with indoor/outdoor runs and large yards for individual care, and one for daycare with supervised group play. Every dog is assessed at drop-off, and we may adjust placements to ensure they’re thriving. Whether your dog loves romping with friends or relaxing with a human buddy, they’ll get the same attention, playtime, and care—just the way they like it.

🐾 A Day in the Life at Central Bark

Dogs start their day between 7–8 AM and wind down by 9 PM. Everyone gets individual attention with outdoor (or indoor) play every other hour, even our shy pups. Social dogs enjoy full days in daycare, leaving them happily tired by bedtime.

We feed breakfast at 8 AM and dinner around 4 PM.

We live on-site and monitor all dogs via direct-to-phone cameras, so your pup is never alone if they need comfort at night.

What should you bring? 

We are happy to supply all bowls, beds, blankets, leashes and toys. If you choose to bring your own, please ensure to bring items that are not a choking hazard. Please refrain from bringing any expensive, or valuable items. Please try to label as many of your items as possible. We will not be responsible for any loss or damage to any personal belongings. If your dog is wearing any type of chain collar or e-collar please remove it upon arrival. Quick release, nylon, or buckle collars are fine.

We are able to supply food at an extra cost of $1.50/per cup. We recommend bringing your own dogs food to avoid any upset stomach issues. Please note: Any type of medication or supplement of any type is an extra cost of $2/day. We do not offer insulin injections at this time.

What vaccinations do you require?

Immunizations required are distemper, parvo, rabies. Kennel cough (bordetella) is highly recommended.

How soon in advance should I book?

As we tend to fully book on holidays, weekends, and special events through the year, we simply recommend you book your loved ones in for boarding as soon as you know your dates. If you need to cancel, we ask that you inform us.

What if my dog has an injury or medical condition?

If your dog has an injury, medical condition, or special care needs, please let us know before booking. To ensure the safety and wellbeing of all dogs in our care, we have the following restrictions:

• We do not accept dogs with severe epilepsy

• We do not accept dogs over 15 years old

• Dogs must be in generally good health and able to walk unassisted

• We cannot administer insulin or injections for diabetic dogs

Some mild injuries may be accommodated if disclosed in advance and if a suitable kennel setup is available. However, depending on the severity of the condition, we may not be able to accept your dog for boarding.

To ensure smooth operations and the well-being of all dogs in our care, we follow a set boarding pick-up schedule:

• Pick-ups must be before 12:00 PM (noon).

• Pick-ups after 12:00 PM will incur a half-day daycare fee of $24.

• Pick-ups after 6:00 PM will incur an additional $20 late fee, for a total of $44.

💳 Daycare Packages:
If your dog has an active daycare package, the daycare fee will be waived. However, the late fee after 6:00 PM still applies.

Thank you for helping us keep your dog’s day structured, calm, and enjoyable!

Stat Holiday Surcharge (Both Locations)

A $5 surcharge per booking applies only if your dog stays overnight on the statutory holiday.

This includes: Louis Riel Day, Good Friday, Victoria Day, Canada Day, Terry Fox Day, Labour Day, National Day for Truth and Reconciliation, Thanksgiving Day, Remembrance Day, Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve, and New Year’s Day.

Homecoming Baths are available at additional cost, or FREE with stays of 3+ nights at our Portage Location !

*Includes all bedding, bowls, and a full day of daycare and socialization!

***It is highly recommended that boarding guests bring their own food in order to avoid any upset stomach issues and to make each guest feel at home. House food is available upon request.***

Drop off & pick up times can be anytime between our opening hours.

You will need to fill out a Membership Form as well as a Standard Release Form and provide proof of vaccinations.

**** Please note that online payments are subject to a processing fee. Additionally, in-store debit card transactions will incur a charge of $0.25 per transaction.

If you would like to become a Central Bark Member and book an appointment online, please click below and create an account with us!